Privacy Policy

1. Introduction

Welcome to Sunshine Villa by Nature Inn. We respect your privacy and are committed to protecting the personal information you share with us while browsing our website or booking your stay at our private villa estate in Tungarli, Lonavala. This policy explains what information we collect, how we use it, and how we keep it safe.[cite: 19]

2. Information We Collect

When you submit an inquiry, request a booking, or contact us through our website or WhatsApp, we may collect the following details:

• Full name and primary contact number
• Email address
• Dates of stay, number of guests, and preferred villa options
• Government identity proofs required at the time of check-in as per local hospitality regulations
• Special preferences such as meal choices, arrival timings, or event arrangements

3. How We Use Your Information

The details collected are used solely to deliver an uninterrupted and personalized stay experience:

• Processing booking confirmations and communicating check-in details
• Sending property directions, caretaker contact info, and WhatsApp assistance
• Customizing in-house chef menus and preparing the estate prior to your arrival
• Improving our website performance, service speed, and customer care

4. Data Protection & Sharing

We strictly follow a zero-spam policy. Sunshine Villa by Nature Inn does not sell, rent, trade, or distribute your personal information to third-party marketing companies. Your details are accessible only to our verified reservation managers and on-site caretakers for the explicit purpose of managing your stay.

5. Cookies & Tracking

Our website may use basic operational cookies to enhance browsing speed, remember date selections on search widgets, and understand site visitor trends through standard analytics tools. You can choose to disable cookies through your browser settings without affecting core site functionality.

6. Security & Payment Processing

Any advance booking token or refundable security deposit collected is processed through secure banking, authorized UPI payment gateways, or verified corporate channels. We do not store sensitive debit/credit card numbers or UPI PINs on our servers.

7. Contact Concierge Regarding Privacy

If you have questions about our privacy policy, wish to update your stored contact details, or request data removal after your holiday, feel free to connect with our administrative team: