Cancellation & Refund Policy

1. Overview of Booking Policy

Because Sunshine Villa operates exclusive, standalone private estates reserved entirely for one guest group at a time, dates reserved for you cannot be shared or split with other visitors. To ensure clarity and transparency, our cancellation and refund process is governed by the guidelines below.

2. Cancellation Timeline & Refund Slabs

In case you wish to cancel an existing confirmed reservation, the following refund slabs apply on the total booking advance:

• 15 or more days prior to check-in: 80% refund of the paid advance token, or the entire amount can be converted into a travel credit voucher valid for 6 months.
• 7 to 14 days prior to check-in: 50% refund of the paid advance token.
• Less than 7 days prior to check-in: No refund will be issued, as the villa dates cannot be re-allocated on short notice.
• Same-day cancellations or no-shows: 100% of the booking amount will be forfeited.

3. Peak Season, Holidays & Long Weekends

Bookings made for high-demand dates, including Diwali week, Christmas, New Year, long public holiday weekends, and peak monsoon festival days, are strictly non-refundable and non-transferable under any circumstances once confirmed.

4. Date Rescheduling Policy

Guests may request a date change at least 10 days before their scheduled arrival, subject to estate availability and management approval. If the newly selected dates carry a higher seasonal tariff, the difference amount must be settled prior to check-in.

5. Security Deposit Refund

The refundable security deposit collected during check-in is not part of the rental revenue. It is verified and refunded in full via UPI or bank transfer within 2 to 4 hours of checkout, following a standard inventory and property inspection by the villa caretaker.

6. Processing Timeline for Approved Refunds

All eligible refunds are initiated through the original payment mode used during reservation, like UPI or original bank account. Please allow 5 to 7 working days for the credit to reflect in your bank account, depending on your card issuer or banking gateway.

7. Reach Concierge for Cancellations

To submit a cancellation or reschedule request, please contact our administrative desk with your booking reference details: